Shipping policy

TEEVO – Shipping Policy

At TEEVO, we aim to deliver your order safely and on time across Pakistan. Please read our Shipping Policy before placing your order.

1. Delivery Locations

  • TEEVO delivers orders across Pakistan where courier service is available.

  • Delivery availability may vary depending on the customer's location.

  • Some remote areas may require additional delivery time or may have limited courier availability.

2. Order Processing Time

  • Orders are generally processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • During sales, promotions, Eid, or other busy periods, order processing may take longer.

  • We may contact customers by phone, WhatsApp, or SMS to confirm an order before dispatch.

3. Estimated Delivery Time

Estimated delivery time after dispatch is generally:

  • Major Cities: 2–5 business days

  • Other Cities / Areas: 3–7 business days

  • Remote Areas: Delivery may take additional time depending on courier availability.

These are estimated delivery times and are not guaranteed. Delays may occur due to courier issues, weather, public holidays, high order volumes, or circumstances outside TEEVO's reasonable control.

4. Shipping Charges

  • Shipping charges will be displayed during checkout or communicated before order confirmation.

  • Shipping charges may vary depending on the delivery location, order size, promotional offers, or courier service.

  • TEEVO may offer Free Shipping during selected promotions or on qualifying orders.

5. Cash on Delivery (COD)

TEEVO may offer Cash on Delivery (COD) in eligible areas of Pakistan.

For COD orders:

  • Customers must provide a valid phone number.

  • Customers must provide a complete and accurate delivery address.

  • Customers should be available to receive the parcel and make payment upon delivery.

  • We may contact you to confirm your COD order before dispatch.

  • COD availability may vary depending on location and courier service.

6. Order Confirmation

For certain orders, TEEVO may contact the customer through:

  • Phone call

  • WhatsApp

  • SMS

  • Email

If we are unable to confirm an order or the provided information appears incomplete, we may delay or cancel the order.

7. Tracking Your Order

Once your order has been dispatched, TEEVO or our courier partner may provide tracking information where available.

Customers can use the tracking information to check the status of their shipment.

Please allow some time for tracking information to become active after dispatch.

8. Incorrect or Incomplete Address

Customers are responsible for providing correct delivery information.

Please make sure your:

  • Full Name

  • Phone Number

  • House/Flat Number

  • Street/Area

  • City

  • Relevant delivery instructions

are accurate.

TEEVO is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

9. Failed Delivery

If a courier attempts delivery but the customer is unavailable:

  • The courier may make another delivery attempt.

  • The parcel may be held by the courier for a limited period.

  • The parcel may eventually be returned to TEEVO.

If an order is returned because the customer refused or failed to receive it, additional shipping charges may apply if the customer requests another delivery.

10. Delayed Delivery

Delivery delays can occur due to circumstances including:

  • Weather conditions

  • Public holidays

  • Eid or seasonal rush

  • Courier delays

  • High order volumes

  • Incorrect address or phone number

  • Road closures

  • Government restrictions

  • Unforeseen events

TEEVO will make reasonable efforts to assist customers in case of delivery delays.

11. Damaged or Tampered Parcel

If your parcel appears damaged, opened, or tampered with:

  • Take photos/videos of the parcel if possible.

  • Keep the original packaging.

  • Contact TEEVO within 24 hours of receiving the order.

  • Do not throw away the packaging until the issue has been reviewed.

For product-related returns or exchanges, please also review our Return & Refund Policy.

12. Missing or Incorrect Items

If your order contains:

  • A missing product

  • An incorrect product

  • A wrong size

  • A damaged product

  • A defective product

please contact TEEVO within 24 hours of receiving your order.

Please provide your Order Number and clear photos/videos where applicable.

13. International Shipping

At this time, TEEVO's standard shipping service is intended for deliveries within Pakistan.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery terms will be communicated separately.

14. Contact Us

For shipping or delivery questions, please contact TEEVO:

Brand: 𝙏𝙀𝙀𝙑𝙊
Email: teevoo.pk@gmail.com
WhatsApp: +92 336-7875405
Phone: +92 336-7875405

When contacting us about an order, please provide your Order Number and registered phone number.

TEEVO — Men's Fashion & Accessories

Thank you for shopping with TEEVO.