Refund policy

TEEVO – Return & Refund Policy

At TEEVO, we want you to have a smooth and satisfying shopping experience. We carefully check our products before dispatch. However, if you receive an incorrect, damaged, defective, or incomplete item, you can contact us within 24 hours of receiving your order.

1. 24-Hour Return / Exchange Policy

  • Customers must report any return, exchange, or product issue within 24 hours of receiving the order.

  • Requests made after 24 hours may not be accepted.

  • The 24-hour period starts from the time the order is marked as delivered by the courier.

  • Please inspect your parcel immediately after delivery.

2. Eligible Reasons for Return / Exchange

A return or exchange request may be accepted in the following situations:

  • Wrong product received.

  • Wrong size received compared with the size ordered.

  • Product received is damaged.

  • Product has a manufacturing defect.

  • Product is different from the product shown/ordered.

  • Any item is missing from the order.

  • Product has a significant quality issue that was present before use.

3. Product Condition

For a return or exchange to be accepted:

  • The product must be unused and unworn.

  • The product must be in its original condition.

  • Original tags/labels must be attached.

  • The product should be returned with its original packaging, where applicable.

  • The product must not have perfume, makeup, stains, washing marks, damage, or any signs of use.

  • We may reject a return if the product has been worn, washed, altered, damaged, or used.

4. Products Covered

This policy applies to products purchased from TEEVO, including:

  • Hoodies

  • Sweatshirts

  • Upper / Tops

  • Jeans

  • Trousers

  • Jackets

  • Men's Accessories

  • Other men's fashion products available on our website

5. Change of Mind / Wrong Size

  • Customers are requested to carefully check the size chart before placing an order.

  • A return or exchange due only to a change of mind may not be accepted.

  • If TEEVO agrees to an exchange for size or other reasons, the customer may be responsible for applicable return/exchange delivery charges.

  • The product must still be unused, unworn, and in its original condition.

6. Sale / Discounted Items

  • Sale, discounted, promotional, or clearance items may be non-returnable/non-exchangeable, unless the item received is damaged, defective, incorrect, or incomplete.

  • Any special return/exchange conditions for promotional products will be mentioned on the product page or at checkout.

7. How to Request a Return / Exchange

To request a return or exchange:

  1. Contact TEEVO within 24 hours of receiving your order.

  2. Provide your Order Number.

  3. Mention the reason for the return/exchange.

  4. Send clear pictures of the product.

  5. If the issue is not clearly visible in photos, we may request a short video showing the issue.

  6. Our customer support team will review your request.

  7. If approved, we will provide further instructions for returning the product.

8. Refund Policy

  • Refunds are only applicable where a refund has been approved by TEEVO.

  • Depending on the situation, TEEVO may offer an exchange, replacement, store credit, or refund.

  • Refunds will be processed after the returned product has been received and inspected.

  • Delivery charges may be non-refundable unless the issue was caused by TEEVO, such as a wrong, damaged, defective, or incomplete order.

  • The refund processing time may depend on the payment method and financial institution.

9. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • If an eligible refund is approved, TEEVO may request the customer's bank account, Easypaisa, JazzCash, or other required payment details.

  • Customers are responsible for providing accurate payment information.

  • TEEVO will not be responsible for delays caused by incorrect account or payment details provided by the customer.

10. Damaged or Incorrect Parcel

If you receive a parcel that appears damaged, opened, or tampered with:

  • Please take photos/videos of the parcel before opening it, where possible.

  • Contact TEEVO within 24 hours of delivery.

  • Keep the parcel, packaging, tags, and other items until your complaint has been resolved.

11. Return Shipping Charges

  • If the return is due to a mistake by TEEVO, such as a wrong, defective, damaged, or incomplete product, TEEVO may arrange or cover the applicable return shipping cost.

  • For an approved exchange due to size/change of mind, applicable courier charges may be paid by the customer.

  • Return shipping charges will be communicated to the customer before the return is processed.

12. Non-Returnable Situations

A return/exchange may not be accepted if:

  • The 24-hour reporting period has expired.

  • The product has been worn or used.

  • The product has been washed.

  • Tags or labels have been removed.

  • The product has stains, perfume smell, makeup marks, or other signs of use.

  • The product has been altered or damaged by the customer.

  • The customer cannot provide the required order details.

  • The product was purchased under a promotion specifically marked as non-returnable/non-exchangeable.

13. Order Cancellation

  • Cancellation requests should be made as soon as possible after placing an order.

  • Once an order has been dispatched, cancellation may no longer be possible.

  • If an order has already been shipped, the customer may need to follow the applicable return/exchange procedure.

14. TEEVO's Right to Inspect

  • All return and refund requests are subject to verification and inspection.

  • TEEVO reserves the right to reject a request if the product does not meet the conditions mentioned in this policy.

  • Our decision will be based on the condition of the returned product and the information provided by the customer.

15. Contact Us

For any return, exchange, or refund-related issue, please contact TEEVO:

Brand: 𝙏𝙀𝙀𝙑𝙊
Email: teevoo.pk@gmail.com
WhatsApp: +92 336-7875405
Phone: +92 336-7875405

When contacting us, please include:

  • Order Number

  • Customer Name

  • Phone Number

  • Reason for Return/Exchange

  • Photos/Videos of the product, if applicable

Important: All return/exchange complaints must be submitted within 24 hours of receiving the order.

Thank you for shopping with TEEVO.